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Front Desk Clerk

Front Desk Clerk Training Program

Program Start Date(s)

  • TBD

The program includes 6 weeks of classroom training plus a 30 hour work practicum. (216 hours)

Your Training Investment:

Training Program $1500
1% Training Completion Fund $15
Registration Fee $50
Total Training Investment $1565

MTEC uses emerit National Occupational Standards. After completing the Front Desk Clerk Training Program, students will be able to demonstrate the following skills and duties and develop the knowledge and attitude to be considered competent in this occupation:

  • Tourism awareness – Winnipeg Ambassador Program
  • Customer service – Manitoba Service Excellence
  • Professionalism
  • Interpersonal and communication skills
  • Efficient work practices
  • Respectful workplace
  • Ergonomics
  • Teambuilding and conflict resolution
  • Handling difficult situations
  • Networking
  • Negotiation
  • Managing workplace stress
  • Time management
  • Occupational health and safety basics
  • WHMIS (Workplace Hazardous Materials Information System)
  • Emergency First Aid - Level C and Level 1 AED
  • Guest services
  • Reservations and sales
  • Up-selling and promotional techniques
  • Arrivals and departures
  • Departmental operations
  • Smart Choices, Responsible Service Certification